Return & Refund Policy

Last Updated: 22nd Feb 2026

At Elam Wear, we strive to deliver premium quality products. Due to the nature of our boutique craftsmanship, we maintain a limited Return & Refund Policy as outlined below.

1. Exchange Policy

We offer exchanges only in the case of:

  • Verified manufacturing or technical fabric defect

  • Incorrect item delivered

Exchange Request Conditions:

  • Must be reported within 7 days of delivery

  • Item must be unused, unworn, and unwashed

  • Original tags and packaging must be intact

  • Proof (images/video) must be provided for verification

2. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale or discounted products

  • Customized or stitched-to-order outfits

  • Items damaged due to misuse or improper care

  • Products returned without original packaging

3. Refund Policy

As a general policy, we do not offer cash refunds.

Refunds are only issued if:

  • The item is out of stock and cannot be replaced

  • A major defect is confirmed and exchange is not possible

Approved refunds will be processed via bank transfer within 7–10 working days.

4. Return Procedure

To request an exchange or claim:

  1. Contact our support team within 7 days of receiving the parcel.

  2. Share your order number and defect images.

  3. Once approved, return instructions will be provided.

Returns sent without approval will not be accepted.

5. Shipping Charges for Returns

  • If the issue is from our side (defect/wrong item), we will cover the return cost.

  • For any other approved exchange, the customer will bear courier charges.

6. Important Note

  • We encourage customers to check their parcel at the time of delivery (for COD orders).
    Claims made after acceptance may not be entertained.

For support regarding returns or exchanges:

  • 📧  elamwear@gmail.com
    📞 0330-8236239

    We appreciate your trust in Elam Wear and remain committed to delivering excellence.